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Farm Operating Procedures

Operating Procedures at Northlands Farm


1. Opening and Closing Procedures:

   - Opening: Inspect all areas for safety hazards, clean visitor areas, check animal enclosures, ensure lakes are secure, and confirm all staff are briefed.

   - Closing: Ensure all visitors have left, secure all enclosures and gates, clean visitor and animal areas, and check the lakes for safety.


2. Staff Training:

   - Regular training sessions on animal handling, first aid, customer service, and emergency procedures.

   - Specific training for staff responsible for lakes and water safety.


3. Emergency Procedures:

   - Develop and display emergency contact numbers.

   - Train staff on evacuation procedures, handling injured animals, and providing first aid to visitors.


 Visitor Safety


1. Supervision:

   - Ensure adequate staff presence to supervise interactions between visitors and animals.

   - Monitor lakes closely, especially during busy times.


2. Signage:

   - Clear signs indicating rules, such as no feeding animals without staff supervision and deep water in lakes.

   - Directions for handwashing stations and first aid points.


3. First Aid:

   - Maintain well-stocked first aid kits accessible at multiple locations.

   - Train staff in basic first aid and CPR.


Animal Welfare


1. Health Checks:

   - Regular veterinary check-ups for all animals.

   - Daily health checks by trained staff for signs of illness or distress.


2. Feeding:

   - Develop and adhere to a strict feeding schedule with appropriate diets for each species.

   - Ensure visitors only feed animals under supervision with approved food.


3. Enrichment:

   - Provide toys, varied environments, and activities to keep animals stimulated and healthy.

   - Rotate animals in and out of petting areas to prevent stress.


Hygiene and Cleanliness


1. Handwashing Stations:

   - Place handwashing stations at key points, especially near animal enclosures and feeding areas.

   - Provide soap, water, and instructions for proper handwashing.


2. Cleaning Routines:

   - Daily cleaning of all animal enclosures and public areas.

   - Immediate cleaning of any waste or spills to maintain hygiene.


3. Waste Management:

   - Implement a strict waste management system to handle animal waste and litter.

   - Provide adequate bins and ensure regular disposal.


Lakes and Water Safety


1. Safety Barriers:

   - Install fencing or barriers around lakes to prevent accidental falls.

   - Use signage to indicate deep water and no-entry zones.


2. Water Quality:

   - Regularly test water quality to ensure it is safe for any animals that use the lakes.

   - Implement measures to control algae and other potentially harmful growths.


3. Life-Saving Equipment:

   - Place life rings and other life-saving equipment around the lakes.

   - Train staff on the use of this equipment and conduct regular safety drills.


Visitor Experience


1. Educational Programs:

   - Offer educational tours and talks about the animals, their care, and the environment.

   - Provide information boards and interactive displays.


2. Feedback:

   - Encourage visitor feedback through surveys or comment boxes.

   - Regularly review feedback to improve services and address any concerns.


3. Amenities:

   - Ensure clean, accessible restrooms and adequate seating areas.

   - Provide refreshments and picnic areas for visitors.


Compliance and Documentation


1. Licenses and Permits:

   - Ensure all necessary licenses and permits are up to date, including those for animal keeping and public safety.

   - Comply with local council regulations and DEFRA guidelines.


2. Record Keeping:

   - Maintain detailed records of animal health, visitor numbers, incident reports, and maintenance logs.

   - Regularly review and update operating procedures based on these records.


3. Regular Audits:

   - Conduct regular internal audits to ensure compliance with all procedures.

   - Address any issues identified during audits promptly.

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